JAGANNATHAN, L. Product Design as a Critical Success Factor in TQM Organizations. DHARANA - Bhavan’s International Journal of Business, [S. l.], v. 2, n. 2, p. 47–53, 2008. Disponível em: http://mail.informaticsjournals.com/index.php/dbijb/article/view/16134. Acesso em: 8 jul. 2024.