Global Excellence Through Quality, Technology and Ethics

Abstract

For achieving global excellence in business we need to expand and redefine the concept of Quality from the traditional definition of conformance to specified and measurable requirements. Quality management as a process evolved during the Industrial revolution by standardizing the product quality requirements and by documenting the same as product specifications and by the methods of testing and ensuring compliance to specified values. Over several decades Industry defined and met the quality requirements by developing quality standards, quality systems and testing and certification procedures for each product. With the emergence of service industries, the same type of Quality assurance procedure was adopted for service also.